Howard Hughes - Faq

To register on the Coupa Supplier Portal, you’ll need an invitation from Howard Hughes. Request an invitation from your Howard Hughes contact or reach out to Vendor Management. Once you receive the email invitation, follow the link to the registration page where you will be prompted to create an account. Ensure you have your company details handy, as you’ll need to enter this information during the registration process.

If you are a registered user, simply login.

If you are not the appropriate contact to complete the onboarding process for your company, forward the email invitation to the appropriate contact.

If you self-registered without an invitation link from Howard Hughes, notify Vendor Management.

No, there is no cost to sign up for Coupa’s Registered plan and connect with customers, including Howard Hughes. Additional free features include setting up a business profile, e-invoicing, setting up catalogs, managing and viewing payments, access to sourcing events, handling orders.

Coupa offers paid premium plans with enhanced features, but signing up for these is not a requirement to connect or transact with Howard Hughes.

If you receive a message to sign-up for a paid premium plan while completing your onboarding process, simply close the pop up and continue.

If you haven’t received an invitation, reach out to your Howard Hughes contact or Vendor Management to request one. Make sure to check your spam/junk email folder and whitelist do_not_reply@supplier.coupahost.com.

If the problem persists, contact Coupa directly at supplier@coupa.com.

You will automatically be connected to Howard Hughes by accepting the invitation through the link sent to you. To complete your onboarding process, navigate to the header and click ‘Profile,’ then ‘Information Requests.’ After completing the form prompts, click ‘Submit for Approval.’

To view and manage invoices, log in to your Coupa Supplier Portal account, then navigate to the ‘Invoices’ section.

To submit an invoice, select the appropriate customer’s name, then click on ‘Create Invoice.’ Fill in the invoice details as prompted, attach any required documents, and submit the invoice for processing.

Update your company profile or manage your account by navigating to ‘Profile’, then ‘Information Requests.’ Here, you can edit information such as company address, contact details, banking information, tax, and diversity information. Ensure to click ‘Submit for Approval’ to notify Howard Hughes of your updates.

If you experience issues or have questions about using the portal, contact Vendor Management. You may also ‘Chat with Coupa Support’ through the chat icon located at the bottom right-hand corner of your portal screen.

Yes, the Coupa Supplier Portal allows you to manage transactions with multiple customers from a single account. You can switch between customers using the ‘Switch Customer’ feature within the portal.

To ensure quick processing of your invoices, ensure to submit complete and accurate invoices, attach all required documentation, follow any specific invoicing requirements, and register for ‘EFS’ or ‘ACH’. Promptly addressing any discrepancies or requests for additional information will also help expedite the process. 

Currently, the Coupa Supplier Portal is designed to be accessible from web browsers on both desktop and mobile devices. While there isn’t a dedicated mobile app, the portal is mobile-friendly and can be accessed on-the-go.

The Coupa Supplier Portal provides visibility into the status of your submitted invoices, but any Accounts Payable questions or correspondence emails should be directed to CorpAp@howardhughes.com.

Howard Hughes is committed to a highly efficient process for routine supplier payments. Our goal is to digitize our accounts payables process, reducing fraud with streamlined and faster payments.

Virtual Card (E) – This is our preferred payment method. We invite suppliers to participate in this corporate initiative available through the Wex Payment Network—our partner and a leading payment solutions provider. We prefer to issue single-use virtual cards due to their efficiency, data reconciliation, and most importantly, built-in security feature for enhanced protection.

ACH (T) – In the event you are unable to accept a virtual card, we advise you to select ACH as a payment method. Not only is this a low-cost option, but it protects you from fraudulent activity normally associated with checks.

International (W) – We currently only accept wires for vendors that do not have a bank located in the U.S.

Check (C) – Check payments are only accepted if no other payment method is accepted. Checks payments are normally associated but not limited to the below risks:

– Mail delay or lost checks – Example:  The postal service may have delayed deliveries due to bad weather.

– Mail fraud – Example:  A “bad-actor” can intercept your payment and delay your receipt of funds.

If you have any questions regarding the various payment methods, please contact our Treasury team at treasury@howardhughes.com.

Refer to Coupa’s supplier help website for more details or contact Vendor Management.